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Engage customers across channels

Our customers use AI driven conversational platform on a variety of channels including Web, Apple Business Chat, SMS, Facebook Messenger, Twitter, Skype Business Chat, Google RCS, Line, Email for your brand's.

Key features of PurpleCloud.ai ™

Explore all available features of Engagement Cloud, that are focused on helping business build successful engagements with customers.

Smart Bots

Automatically engages with your customers 24X7 across all your channels.

Multi Channel

Facebook, Twitter, Google Ads, Instagram, PinTrust, Facebook Market Place and ...30 more

Live Chat

View live conversation between Visitors and Virtual Agents and take over when necessary.

Automated Lead Scoring

Instantly qualify your leads and immediately engage with your sales teams.

Audio/Video Chat

A simplified audio/video chat solution for engaging customers with just a simple click.

CoBrowsing/ScreenSharing

Allows you to interact with your customer’s web screen and share your screen real time.

Routing/Segmentation

Auto Assign visitors to your teams, and group your leads by categories .

Knowledge Base

Ingest your company’s knowledge sources and enable your bots to learn & respond to customer’s .

Customer Insights

Interpret your customers Conversations, their emotions, monitor their CSR and metrics.

How Engagement Cloud works ?

1. Create Engagement

Quickly create Engagements for your Website, Ads, Campaigns etc with few clicks.

2. Setup AI Agent

Link AI Agents to your Enagagements for handling automated queries from customers.

3. Deploy Engagements

Deploy the Engagement with a click by copy paste engagement snippet code to your channels.

Learn how Engagement Cloud empowers your business.

Rich and Smart Engagement Platform

Create live engagements on your Website, Ads, Campaigns, Emails using smart bots that interacts 24X7 with your customers across web, social media, messaging platforms. Proactively enagage with visitors and convert their visits to leads.

AI Powered Customer Engagements

Engagement Cloud providing conversational AI for Bots and Virtual agents thru machine learning, deep learning and rich conversational interfaces to engage customers thru rich interactions for a personalized and adaptive experience.

Multiple Channels, One solution.

Create smart engagements on your Website, Ads, Campaigns, Emails using smart bots that interacts 24X7 with your customers across web, social media, messaging platforms. Proactively enagage with visitors and convert their visits to leads.

Smart Tools to Empower Agents

Gather events timeline, user information, and social profiles, know who you're talking to and what they are up to. Bot to Agent feature routes questions that cannot be answered by Bots to Agents, and provides them powerful tools like Audio/Video chat, Co-browsing and Screensharing to boost your customers experiences.

Key benefits of Purplegrids Engagement Cloud

Choose your Solution to learn more.

Marketing

Use PurpleCloud.ai for Lead generation, lead qualification and schedule appointments.

Sales

Sales Teams can use PurpleCloud.ai for Guided Sales and Automated Fulfilments

Automation

Automation processes could be integrated to bots for engagements across workflows.

Ads

Bring Live conversations to your Ads from any Ads platform with Conversational Landing Pages.

Support

Use PurpleCloud.ai for Customer Support and PostSale Engagements to measure CSR.

Get started with PurpleCloud.ai™

PurpleCloud.ai gives you everything you need to manage all your engagements with your customers and reach your business goals.