3 reasons why you should use an AI-based platform for delivering telemedicine services

Saturday, May 23, 2020

3 reasons why you should use an AI-based platform for delivering telemedicine services


Covid-19 posed the biggest challenge to the global healthcare industry in living memory.

Saving the lives of people infected with Covid-19 was the primary challenge. The secondary challenge was treating patients while maintaining social distancing. If patients were forced into hospitals unnecessarily, further Covid outbreaks would be inevitable.

To combat the secondary challenge, many healthcare providers relied on telemedicine platforms. Telemedicine platforms allow healthcare professionals to deliver care through the web. They usually rely on a combination of video calls and one-to-one messaging.

Due to evolving technology and the recent pandemic, telemedicine is enjoying rapid growth. According to transparency market research, the industry will reach $19.5bn per year by 2025.

The best providers now incorporate AI into their platforms. This can be to aid with diagnosis or answer common patient questions through online chat, among other uses.


Below, we cover three key reasons why healthcare providers should utilise an AI-based platform.

#1 – Decrease Time Wasted on Repetitive Admin Tasks.


The volume of admin tasks that healthcare professionals carry out is enormous. These tasks are repetitive, tedious, and time-consuming. Precious time that could be better spent on consulting with and treating patients.

But AI-based telemedicine platforms can do most of these repetitive tasks, saving a lot of time.


Among other tasks, telemedicine platforms can:

  • Reply to common patient queries
  • Analyse a patient’s answers to medical questions and offer solutions
  • Triage patients during busy periods
  • Perform patient registration procedures
  • Schedule patient appointments with healthcare professionals
  • Manage patient medical records
  • Handle patient payments for medical services


Having software to carry out these kinds of repetitive tasks saves a lot of time. Healthcare professionals can then spend that saved time caring for their patients.

Other long-term benefits include lower staffing overheads and streamlined care services.

#2 – Offer Better Patient Care.


We’ve all experienced the tediousness of being sat in a waiting room for half a day waiting to see a doctor or nurse for ten minutes.

Patients loathe having their time wasted on boring, repetitive tasks like filling out forms and waiting for hours on end.

Telemedicine platforms offer a practical, inexpensive, and convenient solution to these issues by:

  • Providing round the clock, 24/7 access to health care services
  • Letting patients communicate with health care services through many different channels. These include social media apps like Facebook and messenger apps like WhatsApp
  • Answering common queries that don't need a consultation
  • Providing a more convenient way for doctors to speak with patients when necessary


Having a platform to carry out these tasks frees up a great deal of time that doctors can spend with patients. Additionally, patients that have a good experience are far more likely to return to the same healthcare provider.


#3 – Better and faster way to diagnose patients.


The healthcare industry has no problem amassing trillions of terabytes of data. But finding the resources to analyse the data and use it effectively was a big problem. That was until the healthcare industry looked to AI for help.


Despite how AI is portrayed in films and TV shows, it will never replace human intelligence. Rather, it will augment it.


Telemedicine platforms can use AI to assist medical professionals in making decisions. They can analyse patient data, diagnose illnesses, and even recommend treatment.


Although AI-based diagnosis and treatment might sound like a futuristic idea, it’s already happening. Medical facilities like the Jupiter Medical Centre in Florida are using AI for cancer diagnoses right now.


Additionally, AI chatbots can analyse and assess patient symptoms and triage patients. AI chatbots offer a more effective patient screening process than is possible when relying on people alone.


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AI-based telemedicine platforms have already changed the workings of the entire healthcare industry.


As AI and other technology advances, telemedicine platforms will play an even greater role in global healthcare.

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